Legal
Cancellation & Refund Policy
Last updated: 22 September 2026
This policy explains how cancellations and refunds are handled for any payments made to Solo Wildlife Trust ("the Trust").
Solo Wildlife Trust is a registered Charitable Trust, but this Website is not yet accepting live donations. This policy describes the approach that will apply once donation payments go live via Cashfree Payments, so it can be reviewed in advance by our payment partner and our supporters.
1. Nature of Donations
Once enabled, all payments made through this Website are voluntary donations in support of the Trust's conservation work. Donations may be made as a one-time payment, or set up as a recurring or subscription contribution, with no minimum donation amount. They are not payments for any goods, services, membership benefits, or guaranteed outcomes, and are therefore treated differently from a typical commercial purchase.
2. General Policy — Donations Are Non-Refundable
Because donations are typically allocated to ongoing conservation activities soon after receipt, donations are, as a general rule, non-refundable once processed. By making a donation, you acknowledge and accept this.
3. Exceptions
We will consider a refund request in the following limited circumstances:
- A duplicate transaction (the same donation charged more than once due to a technical error).
- An incorrect amount charged due to a technical or processing error.
- An unauthorised or fraudulent transaction on your payment instrument, reported promptly.
Refund requests must be raised within 7 days of the transaction date.
4. How to Request a Refund
To request a refund under the exceptions above, please email info@solowildlifetrust.org with:
- Your full name and the email address used for the donation.
- The transaction ID or payment reference number.
- The date and amount of the transaction.
- A brief description of the issue.
5. Processing Time
Approved refunds will be processed to the original payment method within 7–10 business days of approval. The time for the refund to reflect in your account thereafter depends on your bank or payment provider.
6. Recurring & Subscription Donations
As one-time donations are processed immediately upon payment, they cannot be "cancelled" mid-transaction once completed. If you have set up a recurring or subscription donation, you may cancel future payments at any time by contacting us at the email below — cancellation stops all subsequent charges but does not refund instalments already processed, except as set out in Section 3 above.
7. Contact
For any questions about this policy or to raise a refund request, please contact us at info@solowildlifetrust.org.